Terms and conditions

Terms and conditions

Terms and Conditions


We must be notified in writing of order changes or cancellations to stock type items before orders are in process to ship or have shipped. Changes to custom made or printed products must be done in writing before any plates or tooling is made.
Custom made or printed items, or quantities that we do not regularly stock are NCNR (non-cancellable, non-refundable).

Stock packaging items to be returned must be in resalable quantities and condition within ten (10) days of purchase for credit, less a 35% restocking fee and shipping charges.  
Customers are responsible for return shipping charges on returns and canceled returned items.  
We are not responsible for returns lost during shipping, we recommend using a service with tracking capabilities.  Custom packaging is not eligible for cancellation or return.


While we try to maintain prices on our products, occasionally, due to market conditions and other circumstances beyond our control, pricing may change without notice.  Upon reordering we can verify costs and notify you of any industry increases.


Our stock shipping supplies warehouse (www.packingshippingsupplies.com) orders, ship direct from our Elgin, IL distribution warehouse center and are shipped prepaid via best way, and charges will be added to your invoice upon check out.  Orders cannot be changed or canceled after check out.  We ship by the most economical method.  We use UPS whenever possible.  Large orders or orders that exceed UPS weight or size limits will ship via Common Carrier.  Custom packaging orders can ship on customers designated common carrier collect, or UPS/Fedex accounts.

Payment Options

Within the U.S. we accept Visa, Master Card, American Express, and Paypal.  
Payment is due at the time of order.  
Overseas customers please contact us for payment information.

Minimum Order

We do not have a minimum dollar order on our stock packaging shipping supplies through our Shipping Supplies webstore.  Items may have a minimum quantity they must be purchased in.
Specialty packaging items may have a minimum case quantity, or a minimum invoice or lot charge.
Custom made packaging the minimum will depend on the commodity. Pricing is based on volume quantity ordered.